Refund policy

This policy applies to online coaching programmes, challenges, digital lessons, recordings, templates, and other digital services sold by Siya Mapoko. It should be read with the Terms of Service and any programme-specific promise shown clearly at checkout.

Because a digital programme or coaching service can be used as soon as access is provided or coaching begins, fees are generally non-refundable after delivery has started. This reflects the nature of the service, not a decision to limit rights that the law gives you.

If a specific offer includes a refund window or satisfaction promise, the terms shown with that offer apply. If applicable law gives you a cooling-off, cancellation, repair, replacement, or refund right, that right remains available.

If you have paid but access has not yet been provided and coaching has not started, contact us as soon as possible using the contact route in your order confirmation. We will review the request and, where appropriate, refund the payment to the original payment method.

If we have already incurred an agreed third-party cost or a programme-specific term says otherwise, we will explain that before processing the request.

If you cannot access something you paid for because of a technical problem on our side, tell us promptly. We will first try to restore access, provide a working replacement, or extend your access. If we cannot provide a reasonable fix, we will consider an appropriate credit or refund for the affected service.

Please check your spam folder, use the email address supplied at checkout, and let us know if your contact details have changed before reporting missing access.

Send your request through the contact route provided in your order confirmation or on the website. Include your name, order or payment reference, the programme, and a short explanation of the issue. We may ask for information needed to verify the purchase.

We will review the request fairly and respond with the outcome and any next steps. Approved refunds are sent to the original payment method; your bank or payment provider may take additional business days to show the funds.

If we cancel a programme before it begins or cannot deliver a material part of what you bought, we will communicate the available options, which may include a new date, an equivalent replacement, a credit, or a refund as required by the circumstances and applicable law.

A refund is not available simply because a partnership, sponsorship, sales result, or revenue outcome did not happen. The programmes provide education and practical tools; they do not guarantee a particular business result.